← All 785 jobsFile 43-4171
Receptionists and Information Clerks
Also filed here: Receptionist, Front desk, Front office
Lightly edited
AI performs some of this work. Most of it still needs a person. The BLS expects 1.7% fewer of these jobs by 2035.
- Rank
- #232 of 785 jobs, by how much of the work AI does
- US jobs, 2025 to 2035
- -1.7% All jobs: +3.5%
- Median US pay
- $38,010 a year, 2025
- People doing it
- 947,500 in the US, with about 105,100 openings a year
The work, 18 activities
The job description, marked up.
Every activity in this job, the biggest first. Tap a line for the evidence.
- deleAI does this
- +AIAI helps
- stetStill yours
Still yours: Schedule appointments16%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Provide information to guests, clients, or customers11%
People asked AI for help with this in about 1 in 75 conversations, and it got them there 91% of the time. In this job the work is hands-on, so AI can only assist.
AI does this: Provide general assistance to others, such as customers, patrons, or motorists9%
AI performed this in about 1 in 9 Copilot conversations and completed it 83% of the time.
AI helps with this: Perform administrative or clerical activities8%
People asked AI for help with this in about 1 in 171 conversations, and it got them there 89% of the time. In this job the work is hands-on, so AI can only assist.
Still yours: Process shipments or mail7%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Collect fares or payments6%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Respond to customer problems or inquiries5%
AI performed this in about 1 in 6 Copilot conversations and completed it 84% of the time.
AI does this: Explain technical details of products or services5%
AI performed this in about 1 in 43 Copilot conversations and completed it 91% of the time.
Still yours: Sort materials or products5%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Distribute materials, supplies, or resources5%
AI does this in desk jobs, but in this one it is mostly hands-on.
AI does this: Examine materials or documentation for accuracy or compliance4%
AI performed this in about 1 in 824 Copilot conversations and completed it 86% of the time.
AI does this: Operate computer systems or computerized equipment4%
AI performed this in about 1 in 92 Copilot conversations and completed it 71% of the time.
Still yours: Maintain operational records3%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Analyze data to improve operations3%
Barely appears in AI conversations: fewer than 1 in 2,000.
Still yours: Clean tools, equipment, facilities, or work areas3%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Determine values or prices of goods or services2%
AI performed this in about 1 in 510 Copilot conversations and completed it 92% of the time.
Still yours: Schedule operational activities2%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Purchase goods or services1%
People asked AI for help with this in about 1 in 214 conversations, and it got them there 91% of the time.
2025 to 2035
Ten years from now.
For every 100 of these jobs in 2025, the BLS projects 98 in 2035. Across all US jobs, about 104.
Even shrinking, it should still see about 105,100 openings a year as people retire or move on.
BLS on AIOrganizations automating administrative work and using software and apps constrain demand. Source ↗
Nearby
Where your skills travel.
Jobs that share the most work with this one, where AI does less of it.
- Shares 44% of the workMedical Secretaries and Administrative Assistants17% AI does, against 30% here+4.8% by 2035 · $45,930 · High school diploma
- Shares 32% of the workBus Drivers, Transit and Intercity23% AI does, against 30% here+4.1% by 2035 · $59,050 · High school diploma
- Shares 30% of the workLodging Managers21% AI does, against 30% here+3.8% by 2035 · $69,250 · High school diploma
The wire
On the wire.
Nothing filed about this job yet. The latest from the Work front:
How to read this file.
deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.
+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.
stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.
Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.24, higher than 78% of jobs.
Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.
Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 43-4171 · BLS Employment Projections 2025 to 2035
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