← All 785 jobsFile 43-4051
Customer Service Representatives
Also filed here: Customer service, Customer support, Support executive, Call centre, Call center, BPO and 6 more
Heavily edited
AI already performs a large share of the work in this job. The BLS expects 5.3% fewer of these jobs by 2035.
- Rank
- #60 of 785 jobs, by how much of the work AI does
- US jobs, 2025 to 2035
- -5.3% All jobs: +3.5%
- Median US pay
- $44,770 a year, 2025
- People doing it
- 2.7 million in the US, with about 289,500 openings a year
The work, 13 activities
The job description, marked up.
Every activity in this job, the biggest first. Tap a line for the evidence.
- deleAI does this
- +AIAI helps
- stetStill yours
AI does this: Respond to customer problems or inquiries19%
AI performed this in about 1 in 6 Copilot conversations and completed it 84% of the time.
AI does this: Explain technical details of products or services13%
AI performed this in about 1 in 43 Copilot conversations and completed it 91% of the time.
Still yours: Maintain sales or financial records10%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Execute financial transactions9%
People asked AI for help with this in about 1 in 1,073 conversations, and it got them there 93% of the time.
AI does this: Provide information to guests, clients, or customers8%
AI performed this in about 1 in 9 Copilot conversations and completed it 87% of the time.
AI does this: Assist others to access additional services or resources8%
AI performed this in about 1 in 31 Copilot conversations and completed it 88% of the time.
AI helps with this: Determine values or prices of goods or services7%
People asked AI for help with this in about 1 in 224 conversations, and it got them there 86% of the time. In this job the work is hands-on, so AI can only assist.
Still yours: Collect fares or payments7%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI helps with this: Prepare documentation for contracts, applications, or permits7%
People asked AI for help with this in about 1 in 1,066 conversations, and it got them there 94% of the time.
AI does this: Promote products, services, or programs4%
AI performed this in about 1 in 117 Copilot conversations and completed it 92% of the time.
Still yours: Examine financial activities, operations, or systems4%
Barely appears in AI conversations: fewer than 1 in 2,000.
AI does this: Advise others on business or operational matters3%
AI performed this in about 1 in 290 Copilot conversations and completed it 92% of the time.
AI helps with this: Evaluate the quality or accuracy of data3%
People asked AI for help with this in about 1 in 426 conversations, and it got them there 84% of the time. In this job the work is hands-on, so AI can only assist.
2025 to 2035
Ten years from now.
For every 100 of these jobs in 2025, the BLS projects 95 in 2035. Across all US jobs, about 104.
Even shrinking, it should still see about 289,500 openings a year as people retire or move on.
BLS on AIAI integration in workflows limits demand. Source ↗
Nearby
Where your skills travel.
Jobs that share the most work with this one, where AI does less of it.
- Shares 38% of the workCounter and Rental Clerks35% AI does, against 55% here+3% by 2035 · $41,300 · No formal credential
- Shares 30% of the workParts Salespersons20% AI does, against 55% here+3% by 2035 · $38,630 · No formal credential
- Shares 27% of the workMedical Secretaries and Administrative Assistants17% AI does, against 55% here+4.8% by 2035 · $45,930 · High school diploma
How to read this file.
deleAI does this. In US Bing Copilot conversations from January to September 2024, AI itself performed the activity, completed it and made a real difference often enough to count.
+AIAI helps. People brought the activity to AI as their own goal, and it usually got them there.
stetStill yours. It barely shows up in AI use, AI rarely finishes it, or in this job it needs hands.
Shares are weighted by how much each activity matters in the job, using O*NET. Microsoft’s own AI applicability score for this job is 0.41, higher than 99% of jobs.
Doing an activity is not doing a job. The researchers behind this data warn against reading it as job loss, and so do we. It is US data; the shape of the work travels.
Sources: Microsoft Research, Working with AI (2025) · O*NET OnLine, 43-4051 · BLS Employment Projections 2025 to 2035
Check another job.
Know someone in this job? Send them the file.